C&C Software Wednesday, October 22, 2014



Click to verify BBB accreditation and to see a BBB report.

Purchase Now

Download Now

eScan -Technical FAQ

How Does eScan Work?
  1. Can I install eScan on any version of Windows?
  2. Which anti-virus engine is used by eScan for virus scanning?
  3. How does eScan scan the e-mails?
  4. Does eScan scan the mails in my Hotmail account?
Configuration and Operation
  1. How do I scan my hard disk?
  2. How do I recognize which is the eScan Server and which is the Client?
  3. Can any computer be configured as the eScan Server?
  4. Do I need to define the Server's IP address on the eScan Client?
  5. If I change the IP address of my eScan Server or in case I change my eScan Server, do I need to re-configure all the Clients with the eScan Server's new IP address?
  6. How can I check that eScan is recently updated?
  7. Does eScan support all the e-mail clients?
  8. Is it possible for eScan updates to flow across different networks and sub-networks?
  9. Can I have multiple eScan servers? What would be the advantage?
  10. What are the requirements for the eScan Server?
  11. Can I disable the eScan Firewall without uninstalling eScan?
  12. Can I manually configure the Rule-Sets to meet my own requirements?
  13. Can I force deployment of Rule-Sets from my Server?
  14. While installing eScan do I have to change any settings of my email clients?
  15. Can I schedule virus scanning with eScan?
Performance and Compatibility
  1. Are there any compatibility issues with MS-MWL?
  2. After installing eScan, is there a slowdown in the machine's performance?
  3. Is there a possibility of an application timing out when eScan is doing the scanning?
  4. Will eScan cause an instability and performance hit?
  5. Does installation of eScan slowdown the network?
Scanning- Attachments and Infections
  1. Does eScan scan the email messages and the attachments?
  2. After installing eScan , I found a boot sector virus and eScan is not able to disinfect this, what do I do?
  3. At the time of booting, will eScan scan the memory, Master Boot Record and Partition Table?
  4. What is Online or RealTime protection?
  5. Can I scan my network drives from one computer?
  6. Does eScan provide total virus protection from the all the latest viruses?
  7. Does eScan prompt the user if it finds a virus?
  8. Can I exclude a file or program from being monitored real-time on my network, such as with the Outlook Connector for MDaemon?
  9. Can I archive (backup)  all email traffic coming into or out of my system?
  10. Can I limit the size of the email or attachment archive?
 
How Does eScan Work?

Can I install eScan on any version of Windows?
eScan is currently supported on the following platforms:
Server:

  • Windows® 2000 SP4 with KB891861
  • Windows® XP Professional with SP2 and above (For 32 bit edition only)
  • Windows® XP with SP1 and above (For 64 bit edition only)
  • Windows® Vista Ultimate
  • Windows® Vista Home Premium
  • Windows® Vista Home Basic
  • Windows® Vista Business
  • Windows® Vista Enterprise
  • Windows® 7 Ultimate
  • Windows® 7 Home Premium
  • Windows® 7 Home Basic
  • Windows® 7 Business
  • Windows® 7 Enterprise
  • Windows Server® 2003
  • Windows Server® 2008
  • Client:
    • Windows 2000 Professional (SP 4)
    • Windows XP Home/Professional
    • Windows XP 64-bit
    • Windows® Vista Ultimate
    • Windows® Vista Home Premium
    • Windows® Vista Home Basic
    • Windows® Vista Business
    • Windows® Vista Enterprise
    • Windows® 7 Ultimate
    • Windows® 7 Home Premium
    • Windows® 7 Home Basic
    • Windows® 7 Business
    • Windows® 7 Enterprise
  • Which anti-virus engine is used by eScan for virus scanning?
    eScan employs four separate engines to address all types of intrusions (with minimal system resources) - Adware/Spyware Engine, IDS/IPS Engine, AntiSpam/NILP Engine and AntiVirus Engine.

    How does eScan scan the e-mails?
    eScan includes a component called 'MailScan-Lite' to scan the e-mails. MailScan-Lite breaks the mails into 2 parts - the body and the attachment. After the disassembly, the body is checked for the restricted content and the attachments are scanned for viruses. After this is done, the e-mail is once again assembled and forwarded to the user's Inbox.

    Does eScan scan the mails in my Hotmail account?
    No. But eScan scans all the files for viruses that are being downloaded or saved to the local hard disk.

    How do I scan my hard disk?
    You can double click/right click on the red shield icon in the system tray or you can go through "Start | Programs | eScan for Windows | Quick Scan your System". The Analysis window will appear where you can choose what you want to scan and then press the "Start Analysis" button to scan the selection.

    Once installed, how do I recognize which is the eScan Server and which is the Client?
    Hover your cursor over the red shield icon in the system tray. If this is an eScan Server installation it will display the edition (ie. ISS for SMB (build number), and the date of the last signature update. You will also notice that there is a little grey gear in the system tray. This gives you access to the eScan Management Consol.
    When eScan is installed as a client, the pop up will display the IP address of the update server along with the edition, build and date of last update.  

    Can any computer be configured as the eScan Server?
    Yes. Any computer can be onfigured as the eScan server, provided it has access to the Internet and your license is for the eScan SMB or Corporate version.

    If I make one computer as an eScan Server, can I work on that computer? Does it need to be a dedicated computer?
    The eScan Server does not require a dedicated computer. You can use the eScan Server for other duties and run other applications without any problem.

    Do I need to define the Server's IP address on the eScan Client?
    No. The eScan server has an announcement mechanism wherein it broadcasts its availability over the network via UDP on port 2001. All the eScan clients listen for this broadcast and update themselves with the eScan Server's IP address. If you are running more than one eScan Server on the network you can define which server you want the client to pull it's updates from by double clicking on the red shield in the system tray and click Update and choose "Add Update Server IP".

    If I change the IP address of my eScan Server or in case I change my eScan Server, do I need to re-configure all the Clients with the eScan Server's new IP address?
    No. Since the eScan Server broadcasts its new IP address, all eScan Clients automatically sense this change and accordingly update their configuration files.

    How can I check that eScan is recently updated?
    Move your cursor over the red sheild icon in your system tray (lower right hand side of screen) and the edtion, build and the date of the last update will be displayed in a pop up window.

    Does eScan support all the email clients?
    Yes. eScan has been tested with all the commonly used email clients.
    If you think that you have a compatibility issue with a particular e-mail client, please bring it to our attention so that we can resolve the issue as quickly as possible.

    Do eScan updates flow across different networks and sub-networks?
    Yes, provided you install at least one eScan Server on each of the other networks OR install the eScan Server on the Gateway PC. If you have installed eScan Servers on multiple networks, then you should configure one eScan Server as the Master eScan Server. The other eScan Servers can be configured to pick up the updates from the Master eScan Server. This will reduce the load on your Internet connection bandwidth and also on the main eScan Server .

    Can I have multiple eScan Servers? What is the advantage?
    Yes, you can have multiple eScan Servers. We suggest you have at least two eScan Servers (in case one goes down, the other will take care of the eScan clients). This causes redundancy but provides additional protection to your network.

    What are the requirements for the eScan Server?
    For eScan to be installed in the Server mode, you need a computer that has Internet connectivity in order to download the signature updates.

    Can I disable the Firewall without uninstalling eScan?
    Yes.

    • Please go to start > run and type cmd and press enter.
    • Then go to the directory in which eScan is installed. By default this will be c:Program Files\eScan
    • run following command
      snetcfg.exe -v -u nt_econceal

    Can I manually configure the rule-sets to meet my own requirements?
    Yes. The rulesets are fully configurable to accomodate your personal preferences.

    While installing eScan do I have to change any settings on my email clients?
    No.

    Can I schedule scanning with eScan?
    Yes. It is possible to set up a schedule for eScan to scan the hard drive or particular directories at regular intervals. Open the Protection Center by double clicking on the red sheild in your system tray. Choose the "Scan" tab in the left hand pane. Once selected you'll see the "Scheduler" link. Click on this and then choose "Add Task" from the bottom of the right hand pane.
    We recommend scheduling a full scan daily. To avoid any interuption in your work, schedule the scan to run in off duty hours.(Tip: Choosing to "start in background" will eliminate the need to manually close the scan window when it is completes.)


    Performance and Compatibility

    Are there any compatibility issues with MS-MWL??
    The WinSock standards are very well defined & documented and are implemented all around the world for various applications. eScan works reliably, provided that the applications properly implement these standards. Also, any application that does not properly implement these standards risks compatibility when working with various other applications too. However, please do not hesitate to contact us immediately if you are experiencing any compatibility problem, so that the steps can be taken appropriately. Noted Exceptions: a) MicroWorld is currently in the process of resolving certain issues with Lotus Notes R4.6 & SendMail NT. This work is expected to be completed shortly and an appropriate product update will be issued immediately thereafter. b) MicroWorld has also identified an issue for platforms running Novell Client/32 with WinSock 2 (they do not seem to interoperate). Research is being conducted to resolve this issue. Please note that this is NOT an eScan problem - it is a problem between Client/32 and WinSock 2.

    After installing eScan, is there a slowdown in the machines' performance?
    Generally after any anti-virus installation, there will be a small difference in the machine's performance. This is because the anti-virus keeps scanning in the backgrounds. eScan has been designed to utilize minimum CPU and RAM resources.

    Is there a possibility of an application timing out when eScan is doing the scanning?
    MicroWorld has implemented a variety of methods to ensure that the eScan application is "kept alive" when it is receiving and processing the e-mails. This has been extensively tested internally with many different popular and common applications. Should a time-out problem occur with a particular application, please contact us immediately so that the steps can be taken appropriately.

    Will eScan cause an instability and performance hit?
    Since eScan works well over the "raw-packet" layer (MS-MWL) on its own, it should not cause any instability and/or performance hit Please note that the anti-virus and the content-check components of eScan DO use CPU resources and RAM.

    Does installation of eScan slowdown the network?
    No.


    Scanning and Attachments

    Does eScan scan the email messages and the attachments?
    Yes.

    At the time of startup will eScan scan the memory, Master Boot Record and Partition Table?
    Yes. eScan scans the local memory while it loads the Monitor.

    What is online or real-time protection?
    eScan monitor is a Real-Time scanner that catches viruses BEFORE they are written to the hard drive.

    Can I scan my network drives from one computer?
    Yes. But you need to map the network drives.

    Does eScan provide total virus protection from all the latest viruses?
    Yes, as eScan is updated on a daily basis with all the latest virus information, it gives round-the-clock and 100% protection.

    Does eScan prompt the user if it finds a virus?
    No. It normally only makes an entry in the eScan Monitor's log file.

    Can I exclude a file or program from the real-time monitoring ?
    Yes. 

     In eScan v9.x

    On the eScan server, open up the eScan Monitor (right-click on green e) and select "Start eScan for Windows".
    - Make sure that the Object section on the monitor screen is set to "User Defined", then click on the Excludes button
    - Click the New button, give the exclusion a name (i.e. MDB files), define it as a type "File", and in the file mask put file type (i.e. *.mdb)
    - Save the changes and exit the Monitor

    In eScan v10.x

    Double click on the red sheild in the sys tray. Choose the File AntiVirus from the eScan Protection Center. Click Settings.
    In the right hand pane, when on the Objects tab, find and expand the "Exclude Folders" option. Double click the add/delete button.
    Once in the Exclude Folders window click the Add button and browse to the folder you want to exclude.
    For example: When running the MDaemon Outlook Connector on the system you will need to exclude the following folder; /Documents and Setting/UserName/Application Date/ALTN.

    Can I archive (backup) all email traffic coming into or out of my system?
    Yes 

    R /click on green e in tray, and choose " eScan Content Administrator"
    Click on the  "Email Attachment Control" button
    Click on "Advanced" (at bottom of screen)
    Click on the "Archival" tab - Here you can set the directory(s) where you want to archive all email and attachments. In addition you can specify which type of files you do not wish to backup. Note: All emails and attachments flowing in or out of the system can be archived into a specified directory(s)

    Can I limit the size of the email or attachment archive?
    No 
    All e-mails and attachments flowing in or out of the system can be archived into a specified location. Since these files are stored in a specific location (defined by the user) there is no option available, at this time, for one to restrict the size of that user defined folder.One has to manually delete the file(s).

    Can I force deployment of Rule-Sets from my Server?
    Yes
    - Go to the eScan Management Console (D/click on grey gear icon)
    - In Console R/click client(s) and choose Get Status
    - In status window R/click client(s) and choose Force Selected Host(s) To Download Update”.
    (applicable to corporate edition)


    System Requirements

    Server: Windows NT, Windows 200, Windows XP
    Processor: Pentium 100 and above
    Memory: 64 MB RAM.
    Hard Disk space: 50 MB Free.
    CD ROM Drive TCP/IP network and Internet Connection.

    Client: DOS, 3.x, Win 95/98/ME, Win 2000, XP
    Processor: Pentium 100 and above
    Memory: 32 MB Ram
    Hard Disk space: 50 MB Free.



    User Friendly GUi
    Easy to Schedule Virus Scans
    Handy Tools to Make Maintenance Easy Web Filtering for Individual Users



    Download | Support | Contact Us | Terms And Conditions | Privacy Policy